Client Relationship Executive

Job Description

We are recruiting for a Client Relationship Executive to assist with the continued upward growth of our clients well-established company in Andover.

Reporting to the Client Relationship Manager you will be responsible for the continued success of their team, delivering a first-class customer experience and ensuring that deadlines are met.

As Client Relationship Executive your role requires a high level of accuracy and commercial acumen in a fast-paced environment, whilst holding the customers best interests to the forefront of every decision.

Responsibilities

• Be the first point of call for all customer requests and enquiries
• Process all orders and bespoke requests
• Work with heads of departments to deliver customer expectations
• Respond to all customer queries and requests in an accurate and timely manner
• Ensure Customer Records are kept up to date and accurate
• Pro-actively support other team members in the delivery of outstanding Customer Service
• Work with the procurement and estimating team to communicate forecasts and manage bespoke requests
• Work with the Operations Team to identify and follow through process improvement that will improve the customer’s experience and lead to business enhanced efficiencies

Requirements

• Excellent communication skills, both verbal and written
• Experience of delivering a 5* service and be able to translate this into actions
• Take a proactive approach to problem solving
• Excellent organisation skills are essential
• High attention to detail

Essential Skills:

• Familiar with the use of order management system

In return you will be offered a competitive salary, commitment to your personal development and a great working environment. If you would like to play a significant role in their growth trajectory moving forward, please apply now.