Customer Service Specialist

Job Description

Do you have strong customer service skills and enjoy creating strong lasting relationships with clients? We are recruiting for a leading supplier of fencing and decking solutions and due to business growth and expansion they have a superb new opportunity for a Customer Service Specialist to join a friendly team based in their Poole office.

The successful candidate will need:

• Great customer service experience with proven skills to create strong customer relationships
• Experience in dealing with customer queries via phone, email, social media, post etc
• Excellent telephone manner and communication skills
• Comfortable working with Microsoft Office, including Word, Excel and PowerPoint
• Customer focused with the ability to work part of the team and build strong external and internal relationships
• Enjoys working in a fast-paced environment
• Organised and able to manage your own workload
• Excellent attention to detail
• Proactive approach to working methodically to find efficiencies and opportunities to improve our service
• Embracing a personal development culture, where learning is a continuous requirement to provide our customers with the most up to date knowledge and support
• Able to cope with fluctuating workloads and can work well under pressure

Desirable:

• Experience in preparing reports and presenting detailed analysis
• Previous experience dealing with CRM or internal sales order processing software

This is an exciting opportunity to become part of the team and work in an innovative business. Contact us for more information about this Customer Service Specialist role.