Hire Administrator

Job Description

Are you an experienced Hire Administrator with the ability to multi-task in a fast-paced environment and with a passion for providing exemplary customer service?

Our client based in Redditch, a leading UK HVAC company is looking for an experienced Hire Administrator with strong organisation skills and exceptional attention to detail to join their busy, dynamic team on a permanent basis to support their hire service desk.

As a Hire Administrator, you will play a crucial role in ensuring the smooth operation of their business by managing the rental process, being a point of contact address client concerns, resolve issues to establish long-term relationships with valued customers.  You will be facilitating effective communication between clients, technicians, and equipment inventory, preparing rental agreements, schedule deliveries, monitor equipment availability and oversee contracts.

Key Responsibilities:

• Respond to client inquiries via phone, email, and in-person
• Prepare accurate rental agreements
• Coordinate equipment deliveries, pick-ups, and transfers
• Maintain precise records of equipment inventory, availability, and maintenance schedules
• Collaborate with the technical team to ensure proper equipment maintenance and repair
• Follow up with customers to ensure satisfaction
• Handle invoicing, payments and track rental contracts 

What do you need to qualify for this role?

• Proven administrative and customer service experience, preferably in equipment rental or HVAC industry
• Excellent communication and interpersonal skills to effectively handle customer enquiries and build strong rapports
• Proficiency in using computer systems, MS Office Suite
• Knowledge of HVAC equipment, rental procedures and rental management software is advantageous

If you are an experienced Hire Administrator, this is a great opportunity to join a company that will offer training, longevity, and personal development then please apply now.