IT Support Engineer

  • This position has been filled.

The Benefits

  • 25 days holiday plus bank holiday
  • Pension
  • Death in service x4

Job Description

Are you a first line support engineer, looking to join an awesome company that offer, training, development, and progression? Your role will be to provide prompt and accurate technical support, ensuring a high level of customer satisfaction, and ensuring Service Level Agreements (SLAs) are always maintained.


  • Perform Windows based computer and mobile device support in a networked office environment within an office and support remotely to users working from home.
  • Imaging PC’s to required Windows 10 OS using imaging keys.
  • Supporting or performing MS Office and Outlook configuration and troubleshooting Office 365, MS Teams software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration, and troubleshooting; and computer/user moves, adds, and changes.
  • Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required.
  • The ability to work in cross regional team of other Field service technicians
  • Travel to other UK sites when required- Driver’s license required.

Key Competencies:

  • Ability to demonstrate outstanding customer service skills.
  • Strong verbal and written communications skills.
  • Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
  • Ability to diagnose and troubleshoot workstation, application, peripheral, mobile device, and/or printer problems.
  • Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
  • Ability to demonstrate strong remote troubleshooting support skills especially in current circumstances where most users are working remotely
  • Strong troubleshooting skills on Xerox managed devices
  • Ability to troubleshoot any security issues and run scans on malware infected machines.

I would love to hear from you.


Job TitleIT Support Engineer

Salary£35,000 - £40,000

Position TypeFull Time

Working HoursMonday - Friday

Listing Date

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