Service Scheduler/Customer Service Co-ordinator – Birmingham

Job Description

Are you an experienced Customer Service Coordinator/Service Scheduler/Service Co-ordinator who thrives on the challenge of a fast-paced environment, problem solving and managing schedules for field engineers in order to deliver the best possible customer service to your clients?

Our client a successful global business has an exciting opportunity to join their successful Customer Service Coordination team based in their Birmingham office on a 12 month Maternity cover contract or possibly on a temp to perm basis to start ASAP.

The Customer Service Co-ordinator will be responsible for coordinating service technician engineers’ schedules to repair, service or install products. You will develop and maintain customer relationships and maximise business opportunities.

You must be extremely organised and have the ability to manage your own workload but that of the engineers and technicians in a fast-paced environment.

Responsibilities:

• Dealing with customer enquiries.
• Maintain Customer relationships.
• Handling incoming calls
• Effectively logging Service and Hire calls
• Managing Technicians diary
• Allocating and planning PPM, remedial, Hire and commissioning visits.
• Raising purchase orders for Technicians
• Sending customers reports
• Invoicing
• Liaise with Regional Service Manager on daily basis.
• Any additional responsibilities as required.

Key Competencies:

• Previous service coordination experience
• Strong administration background
• Team player
• Customer service skills are essential.

The successful Customer Service Coordinator/Service Scheduler/Service Co-ordinator will be highly organised, ideally have a technical background in either refrigeration /boilers /air conditioning to business as well as individual customers and be able to multitask whilst maintaining the highest levels of customer satisfaction.

If you are interested in working for a company who really value and recognise their employees and offer lots of great benefits please apply now!