Onboarding Manager

Job Description

Are you an Onboarding Manager or Customer Success Manager with experience in either digital, agency or customer success management in fast paced environments?

Do you have excellent client management skills with the ability to juggle multiple projects with minimal supervision?

A superb forward-thinking business in Bournemouth is now looking for an Onboarding Manager to join the team due to growth of the company. You will be responsible for the success of client relationships once they have gone through the sales process.

You will be the point of call for any queries, setups, issues or required training

for clients and you will share your knowledge and provide advice and consultation when necessary.

You must be analytical, organised, and methodical with excellent communication skills and have an ability to ensure successful client onboarding through strategic planning and client development initiatives that incorporate KPIs belonging to the client and the business.

As Onboarding Manager, you will work closely with many teams; namely, Customer Success, Project Management, Sales, and Development. You will also work closely with the Board to identify growth opportunities for the clients, and the business overall. Whilst the role requires ownership of client accounts, wider team collaboration is essential.

You will also be responsible for:

• Being the expert on web and call lead performance marketing; maintaining in-depth understanding of products, services and technology.
• Manage a portfolio of accounts in various life cycle stages and allocate appropriate resources to ensure value is being delivered to the customer base.
• Proactively identify growth opportunities for customers and improve their awareness of the product features or integrations available.
• Validate customers’ desired business outcomes by providing daily platform support, strategic platform set up recommendations and value assessments.
• Leverage internal tools to monitor customer health while allocating resources to ensure potential is realized and risk is mitigated.
• Provide support and services while troubleshooting and escalating on behalf of customers to ensure a high satisfaction rating.

Requirements

• Experience required in either digital, agency or customer success management in fast paced environments.
• Excellent client management skills with ability to juggle multiple projects with minimal supervision.
• Proficient knowledge of CRM and Google Apps (Drive, Docs, Sheets, Slides).
• Experience in preferred in Google Analytics, AdWords or affiliate management software a bonus.

Benefits include

• Team building activities & company social events
• Opportunity for professional growth within company
• Office based Massages
• Medical Insurance
• Dental Insurance
• Gym membership
• Kitchen stocked with snacks & juices
• Team lunch provided twice a week

Working hours are 9-5pm Monday to Friday in Bournemouth with free parking