Customer Service Administrator

Job Description

Are you an immediately available Customer Service Administrator, ideally with a FMCG background looking a 6 month temporary contract?

Our client is actively seeking a Customer Service Administrator to provide order management support and be the key point of contact for customers, respond promptly to inquiries via phone and email.

This is a fast-paced role and to excel, you will need to be proactive with detail-oriented solving skills with a with a high level of accuracy and the ability to prioritise and manage several tasks simultaneously.

Proficiency in SAP and MS Office (Word, Excel, Outlook) and quick to learn new systems is vital.

This position is a hybrid role, with 2 days spent at the Bournemouth office and 3 days working from home.

 Key Responsibilities:

• Accurately handle order processing using SAP and MS Office applications, maintaining up-to-date customer records.
• Checking customer orders to ensure that’s the correct products and quantities are delivered
• Working with internal and external 3rd parties to ensure goods are dispatched on time
• Assisting with import and export orders and transport associated paperwork
• Assist in investigating and resolving customer debit notes
• Supporting with month end process

Key Requirements

• Proficiency in SAP and MS Office (Word, Excel, Outlook) and quick to learn new systems is vital
• Have a passion for helping people and can build relationships quickly and easily
• Strong analytical skills and a proactive approach to resolving issues
• Exceptional verbal and written communication skills
• High attention to detail and accuracy

If you are looking for an opportunity to work for a company who really do value their staff and would like to know more, please apply now!