Customer Service Advisor

Job Description

Our client is looking for a highly skilled, proactive and customer-focused Customer Service Advisor to join their team. This is an excellent opportunity to take on a key role as the primary point of contact for customers while providing essential support to the sales team.

 To thrive in a fast-paced environment, you will need to demonstrating confidence, adaptability and have a strong commitment to delivering exceptional service to ensure a seamless customer experience.

This is a hybrid role following the probation period, with three days in the office and two days from home.

Responsibilities:

• Manage a portfolio of key contracts and provide dedicated support, collaborate closely with internal teams and key stakeholders to maintain service levels and deliver a seamless customer service
• Ensure all customer enquiries are handled promptly, effectively and with clear communication and fully resolved
• Accurately process quotes, orders and service requests, collaborating with customers to complete necessary documentation
• Keeping customers informed of order progress, including any potential delays
• Assist customers with returns, ensuring a smooth and hassle-free process
• Work closely with the production team to ensure parts are dispatched correctly or returned for repair

 What they are looking for:

• A minimum of 2 years’ experience in administration, contract management, project management, or sales, preferably within a service or consumable-related field
• Strong customer service and communication abilities
• Strong administrative experience with exceptional attention to detail
• Proven track record of meeting goals and delivering results under pressure
• Experienced in working with customers and wider teams to ensure timely delivery and effectively manage expectations
• Proficient in Microsoft word and Excel

If you are passionate about delivering outstanding customer service and thrive in a dynamic, fast-paced environment, we’d love to hear from you!