Customer Service Coordinator

Job Description

Are you an experienced Service Scheduler/Service Coordinator/ Service Deployer? Do you thrive on the challenge of a fast-paced environment, problem solving and managing schedules for field engineers to deliver the best possible customer service?

Our client is looking for a permanent Service Scheduler/Service Co-ordinator/ Service Deployer to join their team in Bolton to carry out the day-to-day service coordination.

You will be the key point of contact between the technicians and customers. The role involves dealing with a high volume of orders and enquiries from technicians, customers, and suppliers and to coordinate multiple priorities simultaneously. You will need to be highly organised and have experience working in a high volume, busy environment and have a background scheduling engineers.

Responsibilities:

• Schedule technicians service calls and visits on planned and unplanned jobs
• Manage the scheduling of complex service projects from order entry to invoice
• Handle incoming technical enquiries from customers and suppliers
• Liaise with technicians, customers and supplier enquiries to manage their expectations and that their requirements are met.
• Reviewing reports from technicians, quoting basic remedial works
• Process orders and order parts from the factory or suppliers
• Maintain and update records, spreadsheets and internal databases
• Forward plan and scheduling maintenance contracts to become familiar with specific customer requirements and maintain existing/new relationships

Key Competencies

• Previous Service Coordinator/Scheduler experience is essential
• Strong administration background with the ability to work efficiently with MS Word, Outlook, PowerPoint & Excel
• Excellent phone and interpersonal skills with strong verbal and written communication
• Ability to work under pressure

If you are an experienced Service Scheduler/Service Coordinator/ Service Deployer with a flair for scheduling engineers and interested in working for a global company with excellent benefits & progression opportunities, then please apply now!

Salary is depending on experience.  In order to attain the highest salary bracket for this role, you will need to have/demonstrate all the skills and experience mentioned above in order to achieve the highest rate of pay.