Customer Service Executive

  • This position has been filled.

Job Description

An exclusive opportunity has arisen to join a family owned business with an established international presence and exceptional reputation for being one of the highest British quality products in their specialism.

Due to a rapidly developing Customer Service function for the company, were recruiting for a Customer Service Executive to be based in their Winchester office. This is an exciting time to join a team who is committed to excel in the level of service they provide to their customers ensuring an exceptional customer experience.

Responsibilities will Include:

  • Arranging customer returns, collections and ensuring return requests are processed efficiently
  • Working closely with the finance team ensuring credit notes and refunds are processed as soon as possible
  • Processing replacement orders ensuring they are prioritised for dispatch and the customer is kept updated at all times
  • Responding urgently to customer complaints. Liaising with colleagues and managers to find the best solutions for customer issues
  • Ensuring all customer complaints are logged and tracked through to resolution
  • Actively seeking and sharing customer feedback with colleagues and other departments to ensure the highest quality products and services and to continually strive for improvements
  • Booking deliveries for new orders and liaising with the logistics team to ensure orders are dispatched
  • Monitoring and responding to website enquiries/orders

This is a fantastic opportunity for a passionate Customer Service Executive to take on a role within a growing business. Previous experience in Customer Service role and experience in a luxury retail environment is preferable although not mandatory.

Please do apply for a further conversation about the role.


Job TitleCustomer Service Executive

SalaryUp to £25,000

Position TypeFull Time

Working HoursMonday to Friday

Listing Date

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