Regional Service Manager – South

Job Description

Are you an experienced Refrigeration/ Air-conditioning Service Manager looking for a new opportunity or a talented Service Technician looking to progress in your career?

Our client has an exciting opportunity for a Regional Service Manager to lead and develop their team in the Southern Region to provide onsite support of its team and customers.  This is an office-based role, however you will be required to attend sites (someone multiple in one day) when needed.

For this role, you must hold an engineering qualification, be F-Gas qualified, have experience within HVAC or similar role and hold a UK driver licence.

Responsibilities:

• Lead and develop Service Technicians and the Service Helpdesk, proving communication on performance, feedback, effective Health & Safety, and environmental practices, KPIs, Targets and drive growth.
• Coach and support the team with technical and customer-related issues.
• Ensure compliance with processes and company policies.
• Supervise and facilitate prompt closure of service calls and submission of paperwork.
• Attend management and customer meetings as needed.
• Identify and implement training programs to fill skill gaps.
• Provide advanced troubleshooting and fault resolution support.
• Ensure timely completion of maintenance work.
• Maintain vehicles, tools, and equipment.
• Optimise service procedures for plant and equipment.
• Foster development and goal attainment of service technicians.
• Strong focus on health and safety

Key Competencies:

• Have a strong focus on health and safety
• Flexible, professional, and excellent communication skills

If you are a Regional Service Manager/ talented Service Technician and would like to work for a progressive expanding company who really do value their staff, then please apply now!