System Team Leader

Job Description

Are you an exceptional Team Leader/Supervisor with IT Support, XML and Windows Operating Systems experience?

Our client based in Bristol is looking for a strong Team Leader to manage a small team to create and test software and downloads for their equipment.

Responsibilities:

• Competent supervising members in a team, delegating work and ensuring deadlines are kept to and be the point of contact in the team for all escalations internally and externally
• Create and test software for customer orders
• Complete software testing and package up equipment to dispatch customers/ engineers
• Maintain and update software records the database
• Support all stakeholders on all topics concerning equipment software
• Visit customer sites to assist with programming training
• Manage incoming emails from internal staff and external customers
• Offer advice to customers via email and phones in regards to the technicality of how the software can work
• Provide documentation and reports and write and keep up to date software customisation operating procedures
• Assist in product functionality training, programming and testing
• Encourage motivation within the team and improve product quality and functionality
• Contribute to a service minded and client-oriented approach focused upon the end-user’s satisfaction.

Experience:

• Previous team leader / supervisor experience
• Ability to motivate and lead a team
• Exceptional eye for detail
• Database, spreadsheet, XML and Windows Operating Systems experience
• Knowledge of electrical/electronic equipment
• Excellent knowledge of different IT systems
• Previous experience with software programming
• Excellent communication skills

If you have a background in IT Customer Support, either 1^st line/2^nd technical support or IT service desk experience and can manage and lead a team then please apply.