We are recruiting for a Global Company that pride themselves in their world class service. This role is a field-based position working from home. You will be leading a team 10+ engineers distributed throughout a geographic area of the UK. You will be working closely with the Customer Support team to develop and improve our exceptional service delivery. Ideally you will have technical knowledge as the products are of electro-mechanical design, so a background within a similar sector would be advantageous.
Are you passionate about Improving staff personal development? You will motivate and drive the engineers and the Senior Service Engineer through training, mentoring, performance management, audits, improving efficiencies and H&S programs. You will need excellent communication skills as you will be building relationships with clients, your team, and head office.
The candidate must have a successful track record of managing a similar team structure with a minimum of 3 years’ experience in a field service management role. Experience and knowledge of compliance and/or NHS/Care home estate management would be advantageous.
Building our knowledge base and service manuals to provide an efficient electronic and telephone support service delivering world class service to our clients here in the UK and our overseas market.
You will engage with and work closely with the sales team and drive sales opportunities through the service team and the wider business.
You will carry out regular visits to high profile clients to build trusted relationships and manage their asset portfolio leveraging future repeat business through long term ownership.
There may be a degree of travel abroad to support our overseas distributers.
Ideally you will hold a degree/HNC and have formal management training and successful implementation of Service Support processes.
You will ideally reside within the following postcodes
M = Manchester
L = Leeds
S = Sheffield
WF = Wakefield
HD = Huddersfield
OL = Oldham
SK = Stockport
BL = Bolton
BD = Bradford
I would love to hear from you.
Salary £35,000- £45,000/ year
Position Type Full time
Working Hours 8.30am to 5pm Mon to FridayApply Now